Delete your CalmTalk account

App: CalmTalk (Android package com.nedra.calmtalk) · Developer: Nedra Lukas

You can ask us to delete your CalmTalk account and the data linked to it at any time.

Delete your account in the app

In CalmTalk, open You (Profile), tap Delete account, type DELETE and confirm. Your account is deleted right away.

Or request deletion by email

1. Send an email to nedra.anne.lukas@gmail.com from the email address you use to sign in to CalmTalk.
2. Use the subject line "Delete my CalmTalk account".
3. We will reply to confirm, and we may ask you to verify that the account is yours.
4. Your account and data are deleted within 30 days of confirmation.

Email a deletion request

What is deleted

• Your sign-in (email address and password)
• Messages in conversations no one else is in, plus your softened versions and safety flags
• Your private texting number assignment, text-message contacts (phone numbers and labels), text messages, and picture or other media messages (MMS)
• Evidence export PDFs stored for you
• Your settings, notification preferences, push notification tokens, blocked list, read-receipt status, and reports you made

What stays: messages you already sent to other CalmTalk users stay in their records, because they are part of that person's conversation history. The name shown in those records is kept, with "(account deleted)" added, so the records still make sense. Your email is removed. A shared calendar and its change log stay with them, and so do reactions in that conversation. They can still export, and a record already exported can still be checked. Conversations nobody else is in are deleted. This happens right away in the app. An email request is finished within 30 days. Backup copies are cleared as those backups expire, usually within a further 30 days.

What may be kept, and for how long

• Copies in encrypted backups are removed as backups expire, typically within a further 30 days.
• Your private texting number is turned off right away, and texts sent to it are not delivered to anyone. It is held for 90 days, and then released to the phone carrier, which may later assign it to someone else. CalmTalk never gives it to another CalmTalk user.
• Records we must keep by law (for example, purchase records needed for tax purposes) are kept only as long as the law requires.
• Google Play, Twilio, and other providers keep their own records (such as payment and carrier logs) under their own policies.

Before you delete

• Download any evidence exports you need. Deleted messages and records cannot be recovered.
• Cancel your subscription in the Google Play Store app (Profile, Payments and subscriptions, Subscriptions). Deleting your account does not cancel a Google Play subscription automatically. You can open your subscriptions at https://play.google.com/store/account/subscriptions?package=com.nedra.calmtalk.

You can also ask us to delete specific data without deleting your whole account by emailing the same address.

For more details, see the CalmTalk Privacy Policy.